By placing an order with Westcott Designs Inc., doing business as Wallbeds Company ("Wallbeds Company"), you acknowledge that you have read, understood, and agree to the following Terms & Conditions.

Definitions

"Business day" means Monday through Friday, excluding federal holidays.

Eligibility to Order

You must be at least 18 years of age and legally authorized to enter into this agreement to place an order with Wallbeds Company.

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Payment Terms

Full payment is due at the time of order. Wallbeds Company accepts [PAYMENT METHODS — e.g., credit card, Google pay,  Apple pay, Venmo, Pay Pal, financing partner].

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Cancellation, Order Changes & Refund Policy

All Murphy beds, desk beds, table beds, cabinets, and related furniture are built to order.

• Orders cancelled within 10 business days of the purchase date are subject to a 3.5% processing fee.

• Orders cancelled after 10 business days are subject to a cancellation fee equal to 35% of the product total.

• Once an order has shipped, 35% of the product total, plus all shipping, freight, delivery, storage, return shipping, and other transportation costs incurred by Wallbeds Company, will be deducted from any refund.

• Any free shipping or promotional delivery offer becomes void if an order is cancelled or returned after shipment.

• Products must be returned in their original packaging and in resalable condition.

• No returns will be accepted more than 30 days after delivery.

• All mattress sales are final.

• Order changes are permitted within 10 business days of the purchase date.

• After 10 business days, changes may require cancellation of the original order and will be subject to the applicable cancellation fees above.

• If an order change results in a partial refund, a 3.5% processing fee will be deducted from the refunded amount.

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Estimated Production & Lead Time

Current estimated production time is approximately [6-8 weeks] from the purchase date before an order ships. Lead times are estimates only and may vary due to material availability, order volume, or other factors beyond our control.

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Room Measurements & Access

Customers are responsible for verifying that all purchased products can be safely moved into the intended room prior to placing an order.

The largest component is the assembled mattress tray, which measures approximately:

• Mattress Tray: 83" × 63" × 9"

• Shipping Carton: 87" × 67" × 11"

Customers should carefully measure:

• Doorways

• Hallways

• Stairways

• Elevators

• Ceiling heights

• Turning clearances

Orders cannot be returned because products cannot be moved into the home, apartment, building, or room.

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Delivery, Assembly & Installation

Wallbeds Company offers delivery services based on the customer's location.

Nationwide Freight Delivery

Customers outside our local service area will receive curbside freight delivery.

• Freight delivery is curbside only.

• Freight carriers are not responsible for bringing products inside the residence.

• Boxes are extremely heavy and generally require two or more able-bodied adults to safely unload and move indoors.

• Customers must be present to accept delivery.

• Missed delivery appointments may result in redelivery or storage charges.

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Free Local Delivery & Professional Installation

Customers within our designated service area may qualify for complimentary local delivery and professional installation.

Delivery and installation are performed by independent licensed, insured, and bonded third-party contractors.

Professional installation is subject to a site evaluation. Wallbeds Company reserves the right to decline or modify installation if site conditions prevent a safe or practical installation, including but not limited to:

• Elevators too small to accommodate product components

• Narrow stairways, hallways, doorways, or tight turns

• Excessive flights of stairs without elevator access

• Restricted building access or scheduling limitations

• Unsafe installation conditions

• Structural conditions that prevent proper anchoring of the product

If installation cannot be completed because of site conditions, the order will be delivered only. The customer is responsible for assembly and installation or for arranging installation by a qualified installer.

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Assembly & Anchoring Safety

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If the customer elects to assemble the product:

• Assembly requires standard power tools and intermediate mechanical ability.

• Boxes are heavy and may require two or more adults to move safely.

• The customer assumes all responsibility for unloading, lifting, assembling, anchoring, and installing the product.

• Wallbeds Company is not responsible for injury, property damage, or loss resulting from customer handling, assembly, or installation.

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Murphy beds must be securely fastened into a minimum of three (3) structural wall studs using the supplied hardware.

• Installation into drywall alone is strictly prohibited.

• Improper installation may result in serious injury, death, or property damage.

• The product is designed for installation into standard wood-framed walls.

• Installation into metal studs, concrete, brick, plaster, masonry, or other wall types may require additional hardware not supplied and should be completed by a qualified contractor.

• Customers are responsible for verifying wall construction before installation.

• Wallbeds Company is not responsible for structural failure, wall damage, or improper installation resulting from unsuitable wall conditions.

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Shipping Damage & Inspection

Customers are responsible for inspecting their shipment upon delivery.

If exterior packaging appears damaged, write "CONCEALED DAMAGE SUSPECTED" on the delivery receipt before signing.

For curbside freight deliveries, customers must open and inspect all packaging and product components as soon as possible.

The freight carrier's concealed damage claim period extends 24 hours after delivery.

Shipping damage must be reported to Westcott Designs Inc., doing business as Wallbeds Company, within 24 hours of delivery, together with photographs of:

• Damaged packaging

• Damaged product

• Shipping label (if available)

Failure to report shipping damage within the carrier's claim period may result in replacement parts, shipping charges, or repairs becoming the customer's responsibility.

This inspection requirement applies only to shipping damage and does not affect warranty coverage for manufacturing defects.

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Shipping Disclosures

Westcott Designs Inc., doing business as Wallbeds Company, reserves the right to cancel any order that cannot be serviced by our shipping providers.

If our shipping provider is unable to contact the customer or delivery cannot be completed due to customer unavailability, incorrect delivery information, failure to schedule delivery, or refusal of delivery, the shipment may be returned at the customer's expense.

Returned shipments will be held for a maximum of 30 days. During that time, customers may arrange reshipment by paying all applicable shipping, storage, and redelivery charges.

Orders not reshipped within 30 days will be considered cancelled and will be subject to the Cancellation, Order Changes & Refund Policy above.

Although deliveries typically occur on the scheduled delivery date, delays may occur due to weather, transportation issues, carrier scheduling, or other circumstances beyond our control.

Customers should wait until their furniture has been successfully delivered before scheduling installers, movers, contractors, or other hired labor.

Wallbeds Company and its shipping providers are not responsible for costs, fees, lost wages, or other expenses resulting from delayed or rescheduled deliveries.

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Storage Conditions

Products must be stored indoors in a climate-controlled environment.

Wallbeds Company is not responsible for damage caused by moisture, humidity, improper storage, or exposure to outdoor conditions.

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Care of Your Real Wood Furniture

Real wood naturally contains grain variations, color differences, mineral streaks, and other characteristics that make each piece unique.

To protect your furniture:

• Dust regularly using a microfiber cloth.

• Clean using a damp cloth with mild soap and immediately dry.

• Never use furniture polish, vinegar, ammonia, steam cleaners, abrasive cleaners, or harsh chemicals.

• Use coasters, placemats, desk blotters, or acrylic desk protectors.

• Avoid placing hot cookware directly on finished surfaces.

• Protect furniture from prolonged direct sunlight.

• Use felt pads beneath lamps and decorative accessories.

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Replacement Parts

Replacement parts resulting from verified shipping damage will be shipped as soon as reasonably possible.

Overnight shipping is not available.

Replacement parts requested outside warranty coverage or verified shipping damage are the customer's responsibility.

Wallbeds Company is not responsible for labor costs associated with replacement parts.

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Warranty

Wallbeds Company provides a 10-Year Limited Warranty covering mechanical components, including:

• Gas pistons

• Steel plates

• Mechanical hardware

• Fasteners

This warranty applies only to the original purchaser.

The warranty does not include:

• Finish wear

• Abuse

• Improper installation

• Commercial use

• Labor charges

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Information Accuracy

Prices are listed in U.S. Dollars and are valid only within the United States.

Wallbeds Company reserves the right to correct typographical errors, pricing errors, product descriptions, specifications, and availability without prior notice, including after an order has been submitted.

Limitation of Liability

To the fullest extent permitted by law:

• Wallbeds Company's total liability shall never exceed the purchase price paid for the product.

• Wallbeds Company shall not be liable for incidental, indirect, consequential, special, or punitive damages.

• This includes, but is not limited to, property damage, personal injury, loss of use, lost income, installation costs, contractor fees, storage fees, or third-party claims.

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Indemnification

Customers who assemble, install, or anchor the product themselves agree to indemnify and hold Wallbeds Company harmless from any claims, damages, or losses — including those brought by third parties — arising from improper assembly, installation, or anchoring performed by the customer or persons acting on the customer's behalf.

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Governing Law

These Terms & Conditions are governed by the laws of the State of California.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Solano County, California, unless otherwise required by applicable law.

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Product Use

Products are intended for residential indoor use unless otherwise specified.

Children should never operate or play on the Murphy bed without adult supervision.

Customers should always follow the installation instructions and operating procedures provided.

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Entire Agreement

These Terms & Conditions, together with the applicable order confirmation, constitute the entire agreement between the customer and Wallbeds Company regarding the purchase, and supersede any prior or contemporaneous representations, quotes, or communications, whether oral or written.

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Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

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Modifications to These Terms

Wallbeds Company may update these Terms & Conditions at any time. The version in effect at the time an order is placed governs that order.

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Customer Acknowledgment

By checking the Terms & Conditions box during checkout, I acknowledge and agree that:

• I have read and agree to these Terms & Conditions.

• I have verified that the product will fit through all doors, hallways, stairways, elevators, and into the intended room.

• I understand that delivery and installation services vary based on my location.

• If professional installation is provided, I understand it is performed by a licensed, insured, and bonded third-party contractor and is subject to site conditions.

• If I assemble or install the product myself, I accept full responsibility for proper assembly, anchoring, and safe use, as detailed in the Assembly & Anchoring Safety section above.

• I understand that real wood furniture naturally varies in color, grain, and character, as detailed above, and that these variations are not defects.